Shipping & Returns
Shipping Policy
Welcome to our shipping policy section. Here, we aim to provide you with all the essential details about our shipping methods, packaging, and associated costs. Our goal is to ensure transparency and build your trust in our services.
In this section, you will find comprehensive information about our shipping process. We believe in clear communication and want to make sure you are well-informed about how your orders will be delivered to you.
Shipping
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Local Shipping: All orders are shipped locally from Western Australia.
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Shipping Days: We ship orders on Monday, Wednesday, and Friday.
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Processing Time: Orders placed by 3 PM are processed the next day.
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Delivery Timeframe: Shipping can take up to 10 days, depending on your location.
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Holidays: We do not ship orders on public holidays.
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Shipping Destinations: We only ship to locations within Australia and New Zealand.
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Shipping Costs: Shipping fees are calculated at checkout.
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Tracking Information: Tracking details will be provided via email after dispatch.
Return & Exchange Policy
Our return policy section is designed to guide you on the process to follow in case you need to return or exchange a product. We prioritize your satisfaction and have established a straightforward policy to address any concerns you may have.
At our book club, we understand the importance of a hassle-free return and exchange process. We want you to shop with confidence, knowing that we are here to support you in every step of your purchasing journey.
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Returns for Unused Items: Items can be returned within 30 days of purchase, provided they are unused and in their original condition.
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Damaged Items: If your item arrives damaged, please contact us promptly with proof of damage (e.g., photos) for a refund or exchange.
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Non-Refundable Items: Sale items and gift certificates are non-refundable.
Contact Us
Contact Information If you have any questions or concerns, you can reach us via email at [your_email@example.com]. We're always here to help!
Thank You Thank you for supporting our small business. Your support means the world to us, and we’re incredibly grateful to have you as part of our community. Every purchase helps us grow and continue doing what we love - supporting indie authors.